Internet
MarkViz Support
All MarkViz support is delivered over the Internet so you can get help from anywhere. Use the contact options below to ask questions, report issues, or share feedback about the app.
Contact Channels
- Email: panhaohua2016@gmail.com
Primary support line, monitored daily.
- Social: X (formerly Twitter)
Send a DM for quick product questions.
What to Include
To help us assist you faster, please include the following details in your Internet support request:
- Device model and iOS version
- MarkViz app version (see Settings → About)
- A short description of the issue or question
- Screenshots or screen recordings if available
Self-Service Resources
Prefer to help yourself? These pages cover the most common topics.
Response Times
Internet support requests are typically answered within 24 hours on weekdays. Weekend requests may take a little longer, but every message receives a reply.
Service Status
MarkViz works fully offline, so Internet outages rarely affect core features. If you notice unexpected behavior, reach out using the methods above and we'll investigate promptly.